E-mail the Direct-Marketing Rock Star in Recession

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Looks like the current recession is helping push email into full maturity as a full fledged, reliable and valuable direct marketing channel.  Email has been proven to help increase brand loyalty and retention, and increase the value of a customer over the long term. That, of course, is on top of its cost effectiveness  and its traceability (when executed correctly). AdAge reports on this story.

“The economy has energized this channel,” said Ryan Deutsch, VP-strategic services and market development at StrongMail. “It’s become the rock star of direct marketing in a lot of these retail organizations because it’s the most cost-effective and most trackable.”

Thanks to its cost-effectiveness and retailers’ recession-era emphasis on retention — Shop.org says that the number of companies focused on retention has nearly doubled in the past year — experts say few cuts are being made to e-mail budgets, while areas including paid search, affiliate marketing and social marketing are coming under scrutiny.

And I thought being an email marketer made me “sexier”…but I guess not.

“It’s not sexy, but it delivers results, and it’s focusing on existing customers,” said Scott Silverman, executive director of Shop.org. “E-mail technology continues to advance and allows retailers to be smarter. It’s not about sending more e-mail; it’s about more-targeted and more-relevant e-mail.”

I’m glad to see someone is saying, “It’s not about sending more e-mail…”. I hope more marketers get that message, “…it’s about more-targeted and more-relevant e-mail.”

It’s all about the results.

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